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Octadesk

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66 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2008

Profile Name

Star Rating

54
12
0
0
0

Octadesk Reviews

Review Filters
Profile Name
Star Rating
54
12
0
0
0
FP
Fernanda P.
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Transcription and AI facilitate service, but feedback on suggestions is lacking

The ability to transcribe audio and the use of WOZ, an artificial intelligence, have been very useful for our customer service team, as they help the representatives respond to customers more accurately.
Ana B.
AB
Ana B.
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Excellent Automation and Chatbot, Reports Can Improve

Flow facilitation, chatbot, and automation
Vinicius T.
VT
Vinicius T.
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Complete platform

Ease of use, chatbox allowing a wide range of implementations, allowing easy use via app or browser, and most importantly, adding to our own system.

About

Contact

HQ Location:
Sao Paulo, SP

Social

@octadesk

What is Octadesk?

Octadesk is a customer service platform designed to enhance communication and interaction between businesses and their customers. It offers tools for managing customer support through various channels, including chat, email, and social media. Octadesk focuses on improving customer experience and operational efficiency by providing features such as ticket management, automation, and analytics. The platform is suitable for businesses of all sizes looking to streamline their customer service processes. For more information, visit their website at [Octadesk](https://bit.ly/3PsliDh).

Details

Year Founded
2008