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Octadesk

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4.6 out of 5 stars
66 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2008

Profile Name

Star Rating

54
12
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0
0

Octadesk Reviews

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Profile Name
Star Rating
54
12
0
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0
Vinícius L.
VL
Vinícius L.
Head of Digital & Logistics Operations
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Agile and Customizable Platform, with Potential to Improve Conversation Control

|Octadesk
I am very satisfied with the dynamism of Octadesk. The platform is intuitive and agile, and the journey we can build with the chatbot is vast and very flexible, which opens up numerous possibilities for customization and automation. Another very positive point is the integration with artificial intelligence and external connections, which make the system truly powerful and capable of delivering smarter and more efficient experiences.
Angelica C.
AC
Angelica C.
Coordenadora de Atendimento | Seguros | Fiança locatícia
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Modern and Efficient Communication with Octa, Despite Occasional Instabilities

|Octadesk
The octa presents a modern proposal for corporate communication. Its differential lies in the integration with intelligent chatbots and artificial intelligence tools, which automate processes and optimize interaction between teams, clients, and partners. The distribution of conversations that I use in my workplace is very precise and is an essential tool nowadays.
DO
Daniela O.
10/27/2025
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Efficient Organization, But Human Support Needs Improvement

|Octadesk
I like the convenience and organization of having all the services in one place, which greatly facilitates the tracking of conversations and the management of requests.

About

Contact

HQ Location:
Sao Paulo, SP

Social

@octadesk

What is Octadesk?

Octadesk is a customer service platform designed to enhance communication and interaction between businesses and their customers. It offers tools for managing customer support through various channels, including chat, email, and social media. Octadesk focuses on improving customer experience and operational efficiency by providing features such as ticket management, automation, and analytics. The platform is suitable for businesses of all sizes looking to streamline their customer service processes. For more information, visit their website at [Octadesk](https://bit.ly/3PsliDh).

Details

Year Founded
2008