Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows. We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on.

Nexthink truly serves as a “Swiss Army knife” for IT operations. It provides deep visibility into device performance, enhanced by AI-driven insights that not only identify issues but also guide teams toward effective resolution. Its AI capabilities extend further by analyzing tool usage at the departmental level, helping us determine whether our investments are actually driving improved efficiency. By making Nexthink telemetry accessible across a wide range of administrative tools, our IT teams can deliver a better support experience without leaving the platforms they are most comfortable using. Its extensive integrations—spanning hardware vendors, Intune, ServiceNow, and more—expand the breadth of available data, enabling more informed technical and business decision-making. What stands out even more is the depth of data Nexthink captures, which opens up opportunities to extend its value beyond IT. These use cases have allowed us to demonstrate measurable ROI at the executive level far more quickly than anticipated. On top of all that, the Nexthink team itself is exceptional. They genuinely listen to customer feedback, and it’s clear that user suggestions directly influence product improvements. Overall, our experience with Nexthink has been outstanding and continues to exceed expectations.

Recent AI integration make it super friendly to use. New features like workspace and spark are the best in class.