The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the quirks of our non-profit's programs, including building 3 custom portals for our stakeholders; building out custom, calculated fields that help us with our reporting; creating a variety of reports to answer the questions we need to be able to manage our programs and show our impact; and created custom solutions to help our team process client applications more accurately and more quickly. Additionally, most of those items (except the portals) were created in hours to days - not weeks to months like the other systems we have used. When we submit tickets, they are usually resolved in less than a day, and if not possible, they let us know when it will be complete. Implementation couldn't have been more collaborative, thought-provoking, focused, fun (yes actually fun!), and productive. It was truly a joy to implement this system and that's something I've never said before.

New Org has been able to customize our portal to be designed specifically with us as the organization at the forefront. Their support team is incredibly timely, supportive, and innovative. They have brought our requests and ideas to life with easily managed, trainable, and adaptable add-ons. In addition, the implementation enabled us to have a specifically dedicated support team, which allowed for ongoing testing, training, and updates to ensure the functionality met our needs. We use New Org daily, and with our small team and being inundated with client applications, we feel completely confident, efficient, and transparent with the use of New Org.

NewOrg has great support and walked us through every step of the implementation process to make sure we were getting what we needed for both front line staff and reporting.