The individualized support to make sure our workflow made sense for our department and for others in our multi-service agency.

What I like best about NewOrg is its ability to serve as a secure, centralized database for our organization. It allows us to maintain electronic participant records while giving authorized staff appropriate access through customizable permissions. The platform is especially helpful for tracking participant attendance, managing program schedules, documenting meetings, monitoring progress, and administering assessments that automatically compute scores. This improves organization, supports accountability, and saves staff time by reducing manual processes. Additionally, their customer support team has been responsive and committed to resolving issues when they arise, which has been extremely valuable to our organization

The NewOrg platform is incredibly flexible. We are not their "typical" client, but they were able to customize their platform to accommodate all the quirks of our non-profit's programs, including building 3 custom portals for our stakeholders; building out custom, calculated fields that help us with our reporting; creating a variety of reports to answer the questions we need to be able to manage our programs and show our impact; and created custom solutions to help our team process client applications more accurately and more quickly. Additionally, most of those items (except the portals) were created in hours to days - not weeks to months like the other systems we have used. When we submit tickets, they are usually resolved in less than a day, and if not possible, they let us know when it will be complete. Implementation couldn't have been more collaborative, thought-provoking, focused, fun (yes actually fun!), and productive. It was truly a joy to implement this system and that's something I've never said before.