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Netigate

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69 reviews
  • 2 profiles
  • 7 categories
Average star rating
4.3
Serving customers since
2005

Profile Name

Star Rating

39
26
4
0
0

Netigate Reviews

Review Filters
Profile Name
Star Rating
39
26
4
0
0
Verified User in Retail
UR
Verified User in Retail
12/04/2023
Validated Reviewer
Verified Current User
Review source: Organic

Helpful tool for analysing customer feedback

Lumoa brings together customer feedback from multiple sources. I find it particularly useful for keeping an eye on CSAT and NPS scores, reading the feedback, and assigning some customer comments to myself or colleagues for follow-up. Lumoa analytics tools help you get a rough understanding of the feedback topics, and allow you to drill down. Having no additional cost per user is valuable as it makes it easier to share feedback within the organisation. Lumoa team is quite helpful and reacts fast, and the tool is improving.
Verified User in Financial Services
UF
Verified User in Financial Services
12/04/2023
Validated Reviewer
Verified Current User
Review source: Organic

Useful tool for tracking customer feedback

It offers interesting analytics and ease of tracking customer feedback
Nina S.
NS
Nina S.
Customer Data & Insight Manager at Holiday Club Resorts
12/03/2023
Validated Reviewer
Verified Current User
Review source: Organic

About

Contact

HQ Location:
Stockholm, Stockholm County

Social

@Netigate

What is Netigate?

Netigate is a service provider of cloud-based feedback and survey solutions designed to help organizations gather valuable insights from customers and employees. Founded in 2005, the company offers tools for conducting surveys, analyzing responses, and generating reports to enhance decision-making processes. Netigate's platform supports businesses in improving customer satisfaction, employee engagement, and overall organizational performance. It is trusted by a diverse client base across multiple industries to deliver actionable feedback that drives growth and innovation.

Details

Year Founded
2005