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Netigate

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70 reviews
  • 2 profiles
  • 7 categories
Average star rating
4.3
Serving customers since
2005

Profile Name

Star Rating

39
27
4
0
0

Netigate Reviews

Review Filters
Profile Name
Star Rating
39
27
4
0
0
Verified User in Telecommunications
UT
Verified User in Telecommunications
12/13/2023
Validated Reviewer
Verified Current User
Review source: Organic

Powerful tool for managing a very large amount of customer feedback with good usability

Compared to previous experiences with another supplier and custom solutions for the same purpose, I feel that the language model quality is good and especially the interface is ahead of the competition I have experience with. Also, communication with Lumoa has been good in my experience.
YS
Yann S.
12/08/2023
Validated Reviewer
Review source: Organic

Great tool to follow NPS

I like that I get notified for customer feedback that is below a certain grade. The AI-generated weekly summary is also very helpful.
Verified User in Consumer Goods
AC
Verified User in Consumer Goods
12/06/2023
Validated Reviewer
Verified Current User
Review source: Organic

Great for NPS Insights

The ability of Lumoa to process through large quantities of qualitative information that would normally require hours of reading, and give that information in a nice concise summary is huge time saver. It's great being able to just send out a survey and have it come back in a nice organized format that is report ready.

About

Contact

HQ Location:
Stockholm, Stockholm County

Social

@Netigate

What is Netigate?

Netigate is a service provider of cloud-based feedback and survey solutions designed to help organizations gather valuable insights from customers and employees. Founded in 2005, the company offers tools for conducting surveys, analyzing responses, and generating reports to enhance decision-making processes. Netigate's platform supports businesses in improving customer satisfaction, employee engagement, and overall organizational performance. It is trusted by a diverse client base across multiple industries to deliver actionable feedback that drives growth and innovation.

Details

Year Founded
2005