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My AskAI

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22 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2022

Profile Name

Star Rating

15
7
0
0
0

My AskAI Reviews

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Profile Name
Star Rating
15
7
0
0
0
Howard  B.
HB
Howard B.
07/25/2025
Validated Reviewer
Verified Current User
Review source: Organic

Exceptional AI Support Partner – My AskAI Delivers! 🚀

We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. From day one, they've proven to be very good, super flexible, and incredibly receptive to feedback, constantly evolving their solution to meet our needs. In just the last 6 months, their AI support agent has delivered truly outstanding results: Handled 275,000 conversations 💬 Resolved 195,000 conversations 🎉 Achieved an incredible AI resolution rate of 70% 🎯 Saved our team a phenomenal 49,000 hours ⏰ Provided seamless support across 20+ languages 🌍 My AskAI has not only streamlined our support operations but also significantly enhanced our customer experience. Their commitment to continuous improvement and their ability to adapt quickly makes them an invaluable partner. Highly recommend!
Alan P.
AP
Alan P.
05/22/2025
Validated Reviewer
Verified Current User
Review source: Organic

Quickly got us up to 80% deflection on chat support tickets

The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy. The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets. Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully. The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs.
Youssef H.
YH
Youssef H.
Product @ ComplianceWise
05/13/2025
Validated Reviewer
Verified Current User
Review source: Organic

AMAZING TOOL - SUPER HELPFUL FOR BUILDING SUPPORT OUT!

I find it really easy to onboard and link knowledge sources using the MyAskAI onboarding flow, at the same time what it can do is really incredibly powerful. This product has helped me educate my users, customers, and internal teams. The integration capabilities allow it to seamlessly slot into current workflows and in particular the option to let it scrape my knowledge base is fantastic. I found a couple times in testing that it gave suboptimal answers to certain questions but then i was able to easily improve the answers and semantically these flowed through. Literally a lifesaver!

About

Contact

HQ Location:
London, UK

Social

@usemyaskai

What is My AskAI?

My AskAI is an AI customer service agent platform. It lets customers integrate an AI agent into their existing help desk or support platform to act as a customer service agent. Once integrated the AI agents respond autonomously to customer messages or tickets, continuing the conversation to resolution or handover (if the AI is unable to assist). Its agents are trained on each business' own help centers, knowledge base and internal documentation along with their backend data, connected via APIs. My AskAI's proprietary answer generation algorithm has been developed to ensure high quality responses, free from AI hallucinations. Its products are primarily targeted at SaaS, eCommerce and marketplace businesses. My AskAI's primary USP is its price, with its AI agent responses a minimum of 5x cheaper than any of the respective help desk providers own, native solutions.

Details

Year Founded
2022
Website
myaskai.com