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My AskAI

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23 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2022

Profile Name

Star Rating

16
7
0
0
0

My AskAI Reviews

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Profile Name
Star Rating
16
7
0
0
0
DG
Dan G.
07/27/2025
Validated Reviewer
Review source: Organic

My AskAI handles about 95% of my tickets with better accuracy than human agents

The best thing is how much time it saves me, and without creating more problems. Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup. I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does.
Howard  B.
HB
Howard B.
07/25/2025
Validated Reviewer
Verified Current User
Review source: Organic

Exceptional AI Support Partner – My AskAI Delivers! 🚀

We've been incredibly impressed with My AskAI as our Support AI Chatbot provider. From day one, they've proven to be very good, super flexible, and incredibly receptive to feedback, constantly evolving their solution to meet our needs. In just the last 6 months, their AI support agent has delivered truly outstanding results: Handled 275,000 conversations 💬 Resolved 195,000 conversations 🎉 Achieved an incredible AI resolution rate of 70% 🎯 Saved our team a phenomenal 49,000 hours ⏰ Provided seamless support across 20+ languages 🌍 My AskAI has not only streamlined our support operations but also significantly enhanced our customer experience. Their commitment to continuous improvement and their ability to adapt quickly makes them an invaluable partner. Highly recommend!
Alan P.
AP
Alan P.
05/22/2025
Validated Reviewer
Verified Current User
Review source: Organic

Quickly got us up to 80% deflection on chat support tickets

The AI Agent consistently answered 70% of our support requests with no tweaking after the first knowledge base sync. Setup was so fast and easy. The Improve tab is regularly identifying a number of gaps in our current documentation and providing a number of ways to more easily close them. Following the suggestions quickly got us up to 80% deflection. We're using it on every chat ticket, and testing it internally on email tickets. Our team is still very small and we don't support multiple languages yet, so it was a pleasant surprise to see the AI Agent effortlessly responding in (so far) at least four different languages and deflecting all of those tickets successfully. The team has been very responsive and helped us work around some edge cases, added features, and improved reporting to cover some of our less-typical needs.

About

Contact

HQ Location:
London, UK

Social

@usemyaskai

What is My AskAI?

My AskAI is an AI customer service agent platform. It lets customers integrate an AI agent into their existing help desk or support platform to act as a customer service agent. Once integrated the AI agents respond autonomously to customer messages or tickets, continuing the conversation to resolution or handover (if the AI is unable to assist). Its agents are trained on each business' own help centers, knowledge base and internal documentation along with their backend data, connected via APIs. My AskAI's proprietary answer generation algorithm has been developed to ensure high quality responses, free from AI hallucinations. Its products are primarily targeted at SaaS, eCommerce and marketplace businesses. My AskAI's primary USP is its price, with its AI agent responses a minimum of 5x cheaper than any of the respective help desk providers own, native solutions.

Details

Year Founded
2022
Website
myaskai.com