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My AskAI

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4.5 out of 5 stars
22 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2022

Profile Name

Star Rating

15
7
0
0
0

My AskAI Reviews

Review Filters
Profile Name
Star Rating
15
7
0
0
0
Alec H.
AH
Alec H.
08/04/2025
Validated Reviewer
Verified Current User
Review source: Organic

A good low-cost alternative to Zendesk's native AI

|My AskAI
The pricing is competitive compared to the native Zendesk pricing I would have paid. The AI does a decent job when comparing answers side by side with the native Zendesk AI bot. Once you've connected with the My AskAI team and have the things you need enabled, it's easy enough to set up. I love that when you have lead capture turned on for the standalone widget, it lets the user type a question before requiring their email to see the full answer. This is a great way to hook users and ensure you get their contact info. It's easy to integrate into Zendesk as long as you have Zendesks user verification set up already. This is a must have to use the AI bot with chat, otherwise it won't give you the contact info for users chatting in.
Verified User in Apparel & Fashion
EA
Verified User in Apparel & Fashion
08/01/2025
Validated Reviewer
Review source: Organic
Translated Using AI

Comprehensive tool to provide customer support automatically via AI

|My AskAI
It is worth highlighting the (human) support from My AskAI, which is very responsive, develops features upon request, and quickly resolves issues. At the same time, the tool also offers a complete self-service solution that, in our case, integrates into existing support processes (Zendesk) and uses the history to train the tool. However, you can give the tool precise guidelines to follow. Questions that you prefer to have a human solve can be specifically marked as such. Overall, when integrating the tool, you have an extremely high degree of control over both how answers are provided and how quickly something is escalated to a human employee, so you never have to fear that the AI will answer anything uncontrollably. It now resolves 70% of our support inquiries and provides our customers with helpful answers within seconds.
DG
Dan G.
07/27/2025
Validated Reviewer
Review source: Organic

My AskAI handles about 95% of my tickets with better accuracy than human agents

|My AskAI
The best thing is how much time it saves me, and without creating more problems. Having a really detailed knowledge base for it to learn from makes a huge difference, but I've used other AI agents and My AskAI has been the best so far. Could partly be due to ChatGPT getting smarter over time, but the end result has been amazing. It's also not nearly as expensive as other options, for which I'm very grateful. Some options were totally out of my price range. Others wouldn't even work with my setup. I use Gorgias and BigCommerce, Gorgias' own AI agent wouldn't work with my BigCommerce integration but My AskAI does.

About

Contact

HQ Location:
London, UK

Social

@usemyaskai

What is My AskAI?

My AskAI is an AI customer service agent platform. It lets customers integrate an AI agent into their existing help desk or support platform to act as a customer service agent. Once integrated the AI agents respond autonomously to customer messages or tickets, continuing the conversation to resolution or handover (if the AI is unable to assist). Its agents are trained on each business' own help centers, knowledge base and internal documentation along with their backend data, connected via APIs. My AskAI's proprietary answer generation algorithm has been developed to ensure high quality responses, free from AI hallucinations. Its products are primarily targeted at SaaS, eCommerce and marketplace businesses. My AskAI's primary USP is its price, with its AI agent responses a minimum of 5x cheaper than any of the respective help desk providers own, native solutions.

Details

Year Founded
2022
Website
myaskai.com