Mavenoid

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4.8 out of 5 stars
28 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.8
Serving customers since
2017
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Mavenoid

28 reviews

AI powered virtual customer support to help people discover, buy, and fix products and devices on the channels they prefer. SOC 2, ISO 27001, GDPR, and HIPAA compliance. Integrated with your favorite support tools.

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Mavenoid Reviews

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Star Rating
24
4
0
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0
Dean A.
DA
Dean A.
Small-Business (50 or fewer emp.)
02/23/2023
Validated Reviewer
Review source: Organic

Fantastic service to re

|Mavenoid
Mavenoid presents really well to customers and was also very easy to set up with the one-click integration from our support site. It is very easy to manage and make changes, plus the analytics are very helpful. It has exceeded our expectations in reducing ticket volumes and taking care of the really basic questions, meaning our team can focus on more complex tasks. Can highly recommend. The support team are always very quick to respond to my requests, seemingly 24/7.
Rachael D.
RD
Rachael D.
Business Operations ManagerSmall-Business (50 or fewer emp.)
01/25/2023
Validated Reviewer
Verified Current User
Review source: Organic

Mavenoid has been game changing for our self service offerings and customer experience

|Mavenoid
Mavenoid is a great self-service tool for our customers to quickly get answers without waiting for an agent. Mavenoid is always coming out with new features to support our complex workflows - we have been able to automate our repair forms, live support escalations, create email lists, and more. Everyone on the Mavenoid team has gone above and beyond to make our experience exceptional, especially Anton. Whenever we ask for new features to be built, new report types, or to book meetings, their team is on top of it and replies immediately with solutions.
Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
12/08/2022
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Amazing Attention to Detail!

|Mavenoid
The team has been great to work with. From taking the time to understand our needs during the initial intake calls to the seamless integration and the continued support following the go-live. They have been incredibly patient with us and offer creative solutions to our various requests to ensure the system meets our needs.

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HQ Location:
Stockholm, SE

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What is Mavenoid?

Mavenoid is a customer support automation platform that specializes in providing AI-driven solutions for troubleshooting and product support. The company offers a self-service tool that enables businesses to create interactive troubleshooting guides and knowledge bases, helping customers resolve issues efficiently. Mavenoid's technology is designed to enhance user experience by reducing reliance on human agents while ensuring that users receive timely and accurate assistance. The platform caters to various industries, focusing on improving customer satisfaction and operational efficiency. For more information, visit their website at [mavenoid.com](https://www.mavenoid.com/).

Details

Year Founded
2017