Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency. Makula has not only helped us manage customer inquiries more effectively but has also optimized key internal processes such as factory follow-ups, installation, and project management. Today, Makula has become one of the essential tools for delivering a complete and high-value solution to our customers, enhancing our ability to respond to their needs quickly and efficiently

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.

Time tracking simplified / Automatic PZE times Order times are recorded automatically One system for all times and costs Good and fast support for inquiries