One of the best parts of my experience with Mailshake so far is the excellent customer support I've been getting from the company's care team. It's been a tremendous relief knowing that Andrea and Ismael will always respond promptly and conscientiously during business hours. To me, they seem more like good friends than tech support people I don't really know. The platform has many wonderful features. One of my favorites is Office Hours, held at the same time every week (on Wednesday). It's great to be able to drop in to ask your questions, get feedback and listen/learn from other subscribers.

Super easy to use, and super easy to reach out to your customer based on a ton of factors. It saved us a ton of time versus building an in-house solution.

The list cleaning is super helpful, but I have noticed that if I take the list of "bad" addresses and rerun it, I always end up with some more emails that were deemed "bad" the first time, but are "good" the second time. The program remembers who has bounced/unsubscribed for you and will not send to those addresses if you accidentally include them in a contact list. I enjoy all of the different reporting features and views that Mailshake has. It is super easy to check on your campaign health. With the spread out sending schedule, I enjoy that you can tweak your campaign message while it is still running if you find that something is affecting deliverability, like a poor subject line. Then you have a better chance of reaching inboxes that the blast has not gone to yet. I like how many different teams we an have. It is super useful for our company, as we serve many different clients and can create a unique team for each of them. The customer support is excellent. Super friendly and typically quick to respond. They know their products well, and can explain why something happened in addition to helping you fix it. The different types of campaign that you can build to be launched automatically is super nice.