I love how easy it is for the customer to navigate through the app and make changes to their subscription. I think user experience is super important and my previous app didn't offer a lot of 'no brainer' options for the customer, like being able to process an order straight away, and also being able to adjust their ongoing order easily. After switching to Loop, it was amazing to see how much customers were changing their subscription around. From my point of view this means that customers always wanted these features, and previously they weren't able to easily make the changes they want. This would lead to either direct churn, or at the least lower LTV as they decided the subscription wasn't for them. Loop is also aggressively implementing new features on their app, so I can tell that they want to build an even better ecosystem for their customers which will lead to an even better customer experience.

Loop is the first subscription software I've used. I needed a lot of guidance, the documentation and customer service were my best allies. I catched up very quickly. The integration with CRM platforms is great! We can use subscriptions data for analysis and segmentation.

Flexible subscription app that meets our current needs and provides scope for future improvements. Easy to set up with excellent 1-to-1 customer service offering support.