We have been using Load Balancer products for several years now and we are completely satisfied with the quality of the products and especially the quality of the support team. Support has been outstanding during the few times we needed help with our WAF. The WAF is easy to use and just runs constantly without causing us any problems. It was easy to integrate into our network due to the collaboration between Metaswitch and Loadbalancer.

The load balancers themselves have worked well, and whenever there are questions on specific functions for some new implementations, their support team is very responsive, knowledgeable, and friendly. There are times when you need to work off-hours and their support team have helped me through these times. I've had to contact them through new load balancer additions, configs on new additions, and most recently upgrades that needed a new cert, each time working with support has made the process flow smoothly and easily.

We've used Loadbalancer.org's appliance extensively for TCP load balancing, SSL offloading, and both Layer 4 and Layer 7 load balancing. What stands out is how simple and fast it is to operate. The web interface is clean, and all the essential features are easily accessible without having to dig deep into complex menus. Despite the simplicity, it also supports more advanced configurations for those who need them. We've deployed it in AWS with high availability, and HA has worked flawlessly. Overall, it's been rock solid and reliable in production. Their support is excellent—they reply quickly and are very knowledgeable. We also deployed the appliance via a CloudFormation template in AWS, and the process was very easy. Setup of new virtual services is also very easy. I especially like the clone option, which makes it simple to add new ports based on existing configurations. I also like the logic of how it recognises that the backend server is the same, even across multiple ports, and offers to disable all ports for that backend server—this is very helpful during maintenance.