Listen Labs
39 reviews
- 1 profiles
- 3 categories
Average star rating
4.3
Serving customers since
2023
Listen Labs Reviews
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)Turns Customer Feedback into Actionable Insights for Better Decisions
What I like best about Listen Labs is its ability to turn customer feedback and conversations into actionable insights. It helps identify trends, understand customer needs, and make data-driven decisions, ultimately improving customer experience and team efficiency.
OM
Olivia M.
Impact CoordinatorSmall-Business (50 or fewer emp.)Authentic Interviews at Scale with Smart Follow-Up Questions
I like that it allowed me to reach more people and probe follow up questions in a way that a survey or plain phone interview could not do. Its a good balance between authentic human interaction like for real phone calls and full on technology use such as a survey. It helped at doing things at a larger scale
GI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)Adaptive AI Interviews with Seamless UI and Powerful Behavioral Insights
Rather than acting like a glorified survey form, the AI-based interviewing approach actually listens and asks adaptive follow-up questions in real time. The UI/UX is refined and seamless. Beyond simply transcribing what users say, the platform tracks behavioral signals which is a big win.
About
What is Listen Labs?
Listen Labs is a technology company that specializes in providing AI-driven analytics and insights for audio content. The vendor focuses on enhancing the understanding of listener behavior and engagement through advanced data analysis. Their platform is designed to help content creators and businesses optimize their audio offerings, improve audience targeting, and drive growth by leveraging actionable insights derived from listener data.
Details
Year Founded
2023
Website
listenlabs.ai