I like that Listen Labs makes UX research faster and helps me find usability issues. Seeing users go through onboarding helped us spot where they got stuck connecting GitHub, setting permissions, and figuring out what to do next, and gave us a clearer picture of what needed fixing. It made getting honest feedback easier and helped us spot issues and make important decisions without spending hours scheduling and reviewing interviews. Getting started was straightforward, took little effort, and the learning curve was simple.

I mainly use Listen Labs to get customer feedback, and I’m able to structure my service to suit my customers. The product testing feature is the best for me, and that feedback has greatly improved my inventory management. It’s the perfect tool for the services it offers, and the guide makes setup very easy. I like everything about it.

I like that Listen Labs goes beyond a simple form with dynamically adjusting AI-based questions. I can record participants’ screens to analyze app usage behavior and get richer insights. The research agent feature is very powerful, and this is much more efficient than interview-based research. The initial setup was pretty straightforward.