Product Avatar Image

Language IO

Show rating breakdown
4.4 out of 5 stars
81 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2011

Profile Name

Star Rating

61
18
1
0
1

Language IO Reviews

Review Filters
Profile Name
Star Rating
61
18
1
0
1
Verified User in Logistics and Supply Chain
EL
Verified User in Logistics and Supply Chain
08/19/2024
Validated Reviewer
Review source: Organic

Easy to implement and great user review

|Language IO
Ease of integration into our existing Saesforce instance. Also the real time chat translastion is great. Users find it very easy to use without addtional training.
Abhijeet S.
AS
Abhijeet S.
Innovation Leader at Schneider Electric
08/18/2024
Validated Reviewer
Review source: Organic

From POC to Production LIO has been the best

|Language IO
The ease with how it integrates with SF CCC (Customer Care Center) Console. Not only that but also the UI is so seamless with SalesForce (SF) UI that there is almost next to zero onboarding required for the CCC agents. The implementation be it in sandbox environment or production environment is pretty easy and straight forward. Our agents love to use it regularly. The customer support team of LIO is best taking care of all the requirements going above and beyond supporting their customers setting them up for success.
Lucas S.
LS
Lucas S.
Senior Customer Support Analyst at Rosetta Stone/Emmersion
08/15/2024
Validated Reviewer
Verified Current User
Review source: Organic

Dependable

|Language IO
I've worked in technical support for over two years. I've been using LanguageIO the entire time; I couldn't imagine working a support job without it. I love that it provides us with options to retranslate with an alternative translation engine; anyone who has at least tried learning a second language knows that language is filled with nuance. No two languages have a 1:1 translation ratio, so it's nice that LanguageIO understands that nuance and bakes it into the product. From the QBRs I've attended, it's also clear that LanguageIO as a company is very data-driven, which adds a sense of security for me. If LanguageIO has a new feature, I know it's something that has been researched/tested; it's not something that they'll rush out for the sake of being novel.

About

Contact

HQ Location:
Cheyenne, US

Social

@languageio

What is Language IO?

Language IO's software enables monolingual (i.e., English speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With our unique machine translation technology, we can get your team up and running with accurate, secure translations for your company and industry within 4 hours. Our GDPR compliant and ISO- 7001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to your customer service agents in the platforms they already use, we empower them to respond to customer email and chat queries with the click of a button. We are the mothership of multilingual customer support. Welcome aboard!

Details

Year Founded
2011
Website
languageio.com