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Jitbit Software

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53 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2004
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Jitbit Software Reviews

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Profile Name
Star Rating
30
17
5
1
0
Verified User in Government Administration
AG
Verified User in Government Administration
04/02/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great for smaller to mid-size IT operation

The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports.
Verified User in Government Administration
UG
Verified User in Government Administration
04/02/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

I greatly enjoy the most advanced technical platform - MS SQL Server and ASP.NET.

It assign agents to different areas. Control tickets visibility, tracksyour assets and assign them to users. You can attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET.
Verified User in Financial Services
AF
Verified User in Financial Services
04/02/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Effective but clunky and uninituitive

Effective tool, customizable assigning rules, ability to respond through email, ability to link with Jira

About

Contact

HQ Location:
Edinburgh, Scotland

Social

@jitbithelpdesk

What is Jitbit Software?

Jitbit Software is a company that specializes in developing help desk and live chat solutions for businesses. One of its primary offerings is the Jitbit Helpdesk, a ticketing system designed to streamline customer support operations by organizing and managing support requests efficiently. The software supports features such as automation, reporting, integrations, and a user-friendly interface. Additionally, Jitbit provides a live chat solution that facilitates real-time communication between companies and their customers. The company emphasizes ease of use, reliability, and customer satisfaction in its products.

Details

Year Founded
2004
Website
www.jitbit.com