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Jitbit Software

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53 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2004
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Jitbit Software Reviews

Review Filters
Profile Name
Star Rating
30
17
5
1
0
Curtis N.
CN
Curtis N.
04/27/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Simple yet Powerful Helpdesk software

The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories.
Anastasia B.
AB
Anastasia B.
Digital Marketing Specialist at Belkins
09/21/2020
Validated Reviewer
Verified Current User
Review source: Organic

Nice ticketing app

We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with.
Lisa M.
LM
Lisa M.
08/12/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

I learn something new everyday.

I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit.

About

Contact

HQ Location:
Edinburgh, Scotland

Social

@jitbithelpdesk

What is Jitbit Software?

Jitbit Software is a company that specializes in developing help desk and live chat solutions for businesses. One of its primary offerings is the Jitbit Helpdesk, a ticketing system designed to streamline customer support operations by organizing and managing support requests efficiently. The software supports features such as automation, reporting, integrations, and a user-friendly interface. Additionally, Jitbit provides a live chat solution that facilitates real-time communication between companies and their customers. The company emphasizes ease of use, reliability, and customer satisfaction in its products.

Details

Year Founded
2004
Website
www.jitbit.com