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iSupport Software

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4.2 out of 5 stars
22 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.2
Serving customers since
1992
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iSupport Software

22 reviews

From end users to support representatives to managers, iSupport meets your needs.

Profile Name

Star Rating

10
11
1
0
0

iSupport Software Reviews

Review Filters
Profile Name
Star Rating
10
11
1
0
0
Paul B.
PB
Paul B.
IT Support Analyst I at Dean Mcgee Eye Institute
12/13/2018
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great software, but still needs work!

|iSupport Software
Software has a great ticket management system and asset database including scanning of equipment, pretty flexible and customizable, great technical support!
Tonia W.
TW
Tonia W.
IT Application Specialist who is a Visualizer and Systems Creator
02/23/2017
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy to use, intuitive software

|iSupport Software
We use this software in my company. It is easy to use, has a minimum learning curve, and has lots of power behind it. The ease of routing, resolving, or returning tickets with just a few clicks is a great plus for me! I love that we can create templates of responses so that when something like spam comes across, it's easy to give the directions to the customer on what to do.
Bryan S.
BS
Bryan S.
L3 Software Support Engineer at Scribe Software
01/17/2017
Validated Reviewer
Review source: G2 invite
Incentivized Review

A customizable support system that is useful once learned.

|iSupport Software
The best thing about isupport is the ability to make custom views and filters. For instance, I have my view setup so I can see when the case was opened, the priority,, product, and the customer. I also set it up so if any case has not been updated for 5 days it will turn red notifying me that I need to update the customer.

About

Contact

HQ Location:
Vancouver, WA

Social

@iSupportTech

What is iSupport Software?

iSupport Software is a provider of service desk and help desk solutions designed to streamline IT support processes for businesses. Their software offers a comprehensive suite of features, including incident management, problem management, change management, and knowledge management, in addition to various reporting and analytics tools. iSupport is designed to enhance customer support efficiency and facilitate communication across support staff and users. The platform is customizable to fit various business needs and industry requirements, aiming to improve overall service delivery.

Details

Year Founded
1992