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Intradiem

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64 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.4
Serving customers since
1995

Profile Name

Star Rating

46
10
6
1
1

Intradiem Reviews

Review Filters
Profile Name
Star Rating
46
10
6
1
1
Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
12/15/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Workforce Manager

More visibility to agent functions and performance
BT
brian t.
12/15/2023
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intradiem Needs work

I like Intradiems ability to check the queue and cross check against call volume to determine if there is availability to pull an agent offline and I really like the alerts that allow agents to recieve a pop up letting them know if a particular if a state has been excessive.
KP
Karen P.
12/15/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Intradiem

It helps to keep track of tasks when you are managing a remote team

About

Contact

Phone:
+1-888 566-9457
HQ Location:
Alpharetta, GA

Social

@Intradiem

What is Intradiem?

Intradiem is a technology company that specializes in workforce optimization solutions for contact centers. Their platform leverages automation and real-time analytics to enhance agent productivity, improve operational efficiency, and optimize workforce management. Intradiem's tools help organizations respond dynamically to changing call volumes and improve overall customer service performance. For more information, visit their website at https://www.intradiem.com.

Details

Year Founded
1995