Intradiem
64 reviews
- 1 profiles
- 1 categories
Average star rating
4.4
Serving customers since
1995
Intradiem Reviews
UI
Verified User in Insurance
Intradiem Review
There is a lot of functionality to it, and it has helped a lot of people out with documenting schedules and adjusting break times. Between that and dynamic scheduling, it has helped raise a lot of people's availability scores this year. Doing this automatically without requiring the agent to do anything has really helped ensure things are done accurately.
CS
Christine S.
IT Project Management Consultant at UnitedHealth Group : Optum CarePC
Paolo C.
Contact center operations managerWith Intradiem, we're making sure our customers get help without the long wait
We've truly benefited from using Intradiem in our contact center as its effortless for everyone to utilize. When we seamlessly integrated it into our existing systems it quickly became an integral part of our daily operations. Its akin to having a sharp tool to manage our team in real time especially when things get hectic. The automated scheduling and performance tracking features have genuinely boosted our productivity.
About
What is Intradiem?
Intradiem is a technology company that specializes in workforce optimization solutions for contact centers. Their platform leverages automation and real-time analytics to enhance agent productivity, improve operational efficiency, and optimize workforce management. Intradiem's tools help organizations respond dynamically to changing call volumes and improve overall customer service performance. For more information, visit their website at https://www.intradiem.com.
Details
Year Founded
1995
Website
www.intradiem.com