Hostaway

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460 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.8
#1 in 4 categories
Grid® leader
Serving customers since
2015
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Hostaway Reviews

Review Filters
Profile Name
Star Rating
414
33
3
1
9
Marina Daniela W.
MW
Marina Daniela W.
RealtorSmall-Business (50 or fewer emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Organic

Smooth Onboarding and Outstanding Support with Hostaway

Our experience with Hostaway has been excellent so far! As a channel manager for our short-term rental properties, the platform seems very promising, and the onboarding process has been smooth and well-organized. A special thank you to Ramon Lainez who has provided outstanding customer service! He has been professional, knowledgeable, patient, and incredibly helpful throughout the onboarding process. He takes the time to explain everything clearly and makes the transition feel easy and stress-free. We're still getting everything set up, but so far, we're very impressed with both the platform and the support we've received. Looking forward to continuing our journey with Hostaway! Highly recommend based on our experience so far!
Zach M.
ZM
Zach M.
Customer SupportSmall-Business (50 or fewer emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

Excellent Property Management Platform – Special Thanks to C@rlito for Outstanding Support

What I appreciate most about Hostaway is how it centralises everything in one place. It keeps calendars synced, automates guest communication, and makes managing multiple listings far more efficient and less stressful. Overall, it saves us a significant amount of time and helps deliver a smoother experience for our guests. I'd also like to recognise C@rlito, who is always helpful, responsive, and consistently goes above and beyond to make the process even easier.
Akkerz S.
AS
Akkerz S.
Property ManagerSmall-Business (50 or fewer emp.)
10/14/2026
Validated Reviewer
Verified Current User
Review source: Organic

Terrible onboarding, overcharging still unresolved, worst listing sync issues that lose reservations

Not much Their AI replies are interesting but even after 3 months I have not switched it to automatic AI replies

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HQ Location:
Helsinki, Finland

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What is Hostaway?

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.

Details

Year Founded
2015