I really appreciate how Hostaway streamlines my operations and tasks while organizing all my rental bookings and data. I find the ease of use and user-friendly interface to be especially valuable. The onboarding process was smooth and helpful. The onboarding specialist (Mateo) answered all my questions and was very knowledgeable. Compared to other channel managers I've used, Hostaway's onboarding was straightforward, and the initial setup was very easy.
The biggest win for me has been bringing all my OTA channels into one place. Airbnb, Booking.com, and Expedia now sync into a single calendar, so the double-booking risk—and the manual iCal juggling I used to do across several properties—is gone. The built-in dynamic pricing also replaced a separate tool I was paying a lot more for, and it’s held up well for rate optimisation while cutting that cost roughly in half. Setting up my own direct booking website was straightforward too, so I can now take commission-free reservations alongside the OTAs.
Day to day, the dashboard is clean, and once everything is set up, the channel integrations just work.
One honest piece of advice for anyone considering Hostaway: put in the effort to understand the system. It’s deep and powerful, and when it’s properly configured, it’s genuinely awesome to run. The onboarding support is excellent, and Mel can teach you a huge amount, but she can’t run it for you—you have to do the learning yourself. If you go in willing to put in that work, the payoff is fewer errors, lower software costs, and hours of admin saved every week.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.