The many customizations that customer service enables. The prices in this regard are also fair. Also good is the easy integration of the help page, e.g., in apps. What I find helpful is that articles do not need to be re-uploaded during updates, but only republished. The whole system with URL matching is also good, especially because you are now warned if multiple articles or folders have the same URL.

It’s quite easy to understand and use. I also really like the AI functionality.

it helps me keep health education and patient guidance content properly organized in one place. I work as a Dietician and Nutritionist and also create health awareness content for social media, so I use it for managing diet instructions, thyroid lifestyle guidance, wellness notes, follow up information, and educational articles. It is helpful because articles are easy to edit, search, and update whenever I need to add new nutrition or lifestyle information. The interface feels simple during daily work and not too complicated. I also like the search and category management because it helps me quickly find old wellness notes, patient guidance articles, and learning material without wasting time. The analytics section is also useful because it gives a basic idea about which health topics or articles are being viewed more often and where more content may be needed. Features like keyword support, cloud access, AI search, and article organization are useful while handling educational health content and clinic related documentation. Sometimes I also prepare guidance notes and learning material for students or learners, so keeping everything properly arranged becomes much easier.Customer support is very helpful and quick. I also liked the live chat support because small issues and questions get solved quite fast during regular use. Overall, it helps me manage health education content, wellness guidance articles, and other knowledge base related information in a much more organized and easy way during regular work.