I like the fact that it feels super smooth and easy to use. The UI is buttery smooth, and it has all the right things in the right places, somehow nailing this.

What I like most is how easy it is to use, along with the scorecards and Claude MCP. I also really appreciate that the founding team replies to emails and is willing to hop on calls when needed.

As someone focused on enablement and learning design, Grain saves me hours every week. The auto-transcription means I stop taking notes in client calls and actually listen. I use clips and stories to share real customer moments with my team - turning conversations into coaching content without any extra editing. The search across transcripts is underrated; being able to find what a customer actually said weeks ago changes how I build programs.