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Glia

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87 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.8
Serving customers since
2012
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Glia Reviews

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FP
Fermin P.
Assistant Vice President Contact Center & E-Branch at Santa Clara County Federal Credit Union
10/13/2025
Validated Reviewer
Review source: Organic

Seamless Transition, Empowered Growth

|Glia
I appreciate Glia for its seamless and easy-to-use interface, which facilitates smooth operations as we move forward. It allows me to harness growth potential. The effortless setup with the help of engagement specialists was commendable, making the onboarding process stress-free. Glia's CRM capabilities, enabling fast data querying, are highly valuable for my work. The engagement sentiment analysis and agent wrap up surveys add significant value to our operations. The AI Assist feature and partnerships are particularly useful. The overall ease of use, clear return on investment, and supportive team are factors that make Glia a preferred choice for repurchase.
PV
Peter V.
10/13/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Chat Integration with 24/7 Availability, But AI Needs Improvement

|Glia
I appreciate that Glia offers 24/7 availability, which ensures our members can access self-help options even outside of regular support hours. This feature significantly benefits us in maintaining continuous service. The digital virtual assistant for chat is highly valuable, displaying a strong usage rate among our members. The setup process was smooth, allowing me to efficiently gain the necessary skills to become an administrator with minimal effort. Our members have adapted well to our chat methods via Glia, which is crucial for our operations.
SC
Sarah C.
10/13/2025
Validated Reviewer
Review source: Organic

Fantastic Products, Easy to Learn, and a Great Team!

|Glia
Products are fantastic, easy to learn and the team is great!

About

Contact

HQ Location:
New York, New York

Social

@GliaInc

What is Glia?

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

Details

Year Founded
2012
Website
www.glia.com