Lots of modularity to the platform. Every section of Genuity can be custom tailored to the needs of the department, and can be expanded easily.

The quality of the product and the exstremly high level of customer service and repsonse time provided by the support staff. When we came on board we had a lot of assistance getting the system implemented and I was expecting the hand holding to stop there. Nope! They continue to this day to be incredibly responsive to any questions that might come up. It was easy to set up and integrate into our system because it is web based. It is super easy to use and has many of the features that the super expensive ticket systems have. I've been working in the IT Customer Service industry for over 30 years now and have run through countless different ticket systems. This system has everything that you truly need to do the job and cuts out the useless junk. I have used Genuity pretty much every work day the last 8 months and it's never let me down.

Genuity is extremely affordable and offers a shocking amount of capability.