Fuse customer service is unparalleled! Whenever I need assistance I can always count on a member of the Client Success Team. I receive guidance over the phone, through email, and through screen-sharing. No matter how big or small my issue is I always receive the same level of service.

The staff is always the same in and out. You have a question on payroll you get beckie, you have HRCM or HRIS you Get Danielle or Ysoris. Its always the same person and they get to know you and they get to know your company and it makes the service aspect the best. Hands down, smaller the company the better. We usually work with Danielle on a bulk of the support requests, shes amazing and is always knowing our business model and is always prepared to help us out, she makes it so that she understands us and we understand her. The company has a lot of folks that are subject matter experts, so therefore you wont get a person that doesnt know something about payroll and then try to blow smoke. A good portion of the time their recommendations are spot on. Also, Greg and John are amazing and they have an open line of communication to them for the customers. You ask for their help, they make time to get the answer and make it right (analogy).

The Fuse Workforce Customer Service team is THE BEST bar none. They are quick to respond, very knowledgeable and extremely kind. Fuse's employees have been with them for many years, which suggests to me that they are treated very well. It's great to be able to call and hear the same trusted voices year after year. And, unlike the customer service team members at other organizations, it never feels like you're bothering Fuse's employees when you contact them. They are cheerful, helpful and highly personable.