I like the feature that allows us to hear our own calls so that we can know at what point in the conversations we need to improve upon.

Customer service is quick and helpful. Able to use from my phone so I can contact residents from there and not my personal number.

I like that I can log in and listen to my calls. I have it set that to send my scores to me each week, but it has not been scoring my calls, so I now have to go in manually listen to my calls to make sure that they are being scored correctly. If they aren't then I just send over the call evaluation report to my coworker who is working with LH to get this fixed. Listening to my calls also helps me to improve my grade as well. They also came out with the new Agent AI Chatbot. Due to COVID-19, we have not been able to have prospects come into our office for any tours. So now they can chat with Agent AI virtually and set up a time to do a virtual tour with one of our office staff via Facetime.