Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Freshdesk Customer Success

22 reviews

Freshdesk Customer Success helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.

Freshdesk Gmail Gadget for G Suite

21 reviews

The Freshdesk Gmail gadget pulls up contact information, all recent tickets from this customer, gives you a complete context that you need to start working on the ticket even before you shoot out the first reply.

Freshservice Gmail Gadget for G Suite

11 reviews

Freshservice Gmail Gadget lets you check into ticket and requester's information right from your email, and also send your replies.

Freshworks Customer Service Suite

7 reviews

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

Freddy Copilot

5 reviews

Freddy AI Copilot is an advanced AI-powered assistant designed to enhance productivity and efficiency across various business functions, including customer service, IT support, sales, marketing, and software development. By integrating seamlessly into existing workflows, Freddy AI Copilot provides real-time assistance, automates routine tasks, and offers intelligent insights, enabling teams to deliver exceptional service and achieve better outcomes. Key Features and Functionality: - AI Writing Assistance: Generates clear, on-brand responses using ticket details and conversations, allowing agents to draft replies instantly without starting from scratch. - Real-Time Translation: Breaks language barriers by providing live translation across over 60 languages, enabling agents to serve a global customer base effectively. - Conversation Summarization: Offers smart, contextual summaries of long threads, helping agents quickly catch up on conversations and respond confidently without delays. - Resolution Assistance: Surfaces relevant help articles and suggests responses and next steps, reducing manual effort and driving faster resolutions. - Sentiment Analysis: Detects customer emotions in real-time, tagging queries as positive, neutral, or negative, so agents can prioritize and respond with empathy to avoid escalations. - Intelligent Workflow Automation: Simplifies workflows by automating repetitive tasks, ensuring consistent support quality, and improving overall service efficiency. - Developer Support: For developers, Freddy AI Copilot accelerates app development by providing intelligent code generation, error fixing, and AI-assisted app migration, all within an intuitive chat interface. Primary Value and Problem Solved: Freddy AI Copilot addresses the challenge of managing high volumes of customer and employee interactions by automating routine tasks and providing intelligent assistance. This leads to faster response times, improved service quality, and enhanced agent productivity. By leveraging generative AI, Freddy AI Copilot enables businesses to scale their support operations efficiently, reduce operational costs, and deliver personalized experiences to customers and employees alike. For developers, it streamlines the app development process, reducing time-to-market and ensuring high-quality outputs.

Freshservice for MSPs

0 reviews

Uncomplicate your growing MSP operations with an all-in-one suite that’s simple, secure, and tailored for diverse client needs.