Fin
3,938 reviews
- 1 profiles
- 18 categories
Average star rating
4.5
Serving customers since
2011
Fin Reviews
G
Verified User
Small-Business (50 or fewer emp.)Customizable Platform with Room for Improvement
I really like how easy it is to set up Fin and how customizable it is according to company needs, which I find is not so common with other tools. I also love the variety of apps that integrate well within the Fin ecosystem, as they allow us to perform necessary tasks even if it's not directly handled by Fin. Additionally, I appreciate the explicit image blockers, which help prevent my agents from seeing inappropriate content, and the connectivity with internal platforms like Salesforce, making it easier for our agents to learn about new clients.
PS
Patience S.
Small-Business (50 or fewer emp.)Effective for Support, Needs UI Improvement
I like everything about Fin so far. It has been great for handling general troubleshooting, sales, district questions, software questions, tutorials, and how-tos in our customer support.
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)Fin Streamlines Routine Support with Multi-Platform Answers
I like that Fin can pull information from multiple platforms we link it to. It’s helpful for resolving common customer issues and makes it easier to handle routine questions.
About
What is Fin?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com