Fin
3,938 reviews
- 1 profiles
- 18 categories
Average star rating
4.5
Serving customers since
2011
Fin Reviews
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)UI
Verified User in Internet
Mid-Market (51-1000 emp.)Effortless Query Handling with Smooth Human Escalation
It can handle customer queries without needing to assign a human agent, and it can also escalate the conversation to a real human agent when necessary.
RB
Rossen B.
Director of Customer SuccessComputer SoftwareMid-Market (51-1000 emp.)Efficient AI Assistant with Easy Setup
I really like the ease with which we were able to train, configure, and get Fin up and running, providing adequate responses just based on our existing public documentation and content, without needing human onboarding assistance or help from our internal AI experts. The Procedures feature is very valuable to us as it enables excellent resolutions for complex and sensitive support cases. We also appreciated how Fin allows us to provide 24x7 quick help to our customers without maintaining a human support team across all time zones, as we operate worldwide.
About
What is Fin?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com