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Everbridge

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1,185 reviews
  • 9 profiles
  • 17 categories
Average star rating
4.5
#1 in 13 categories
Grid® leader
Serving customers since
2002

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Everbridge SnapComms

11 reviews

SnapComms, an Everbridge Company, is a comprehensive internal communication platform designed to enhance employee engagement and streamline organizational messaging. By delivering dynamic, visual communications directly to employees' desktops, mobile devices, and digital displays, SnapComms ensures critical information reaches staff promptly and effectively, bypassing traditional email channels. This approach guarantees high message readership and fosters a more connected and informed workforce. Key Features and Functionality: - Multi-Channel Communication: Utilize desktop alerts, mobile notifications, screensavers, and tickers to reach employees across various devices, enhancing message visibility and engagement. - Emergency and Priority Alerts: Send urgent notifications, such as IT outages or safety alerts, directly to employees' screens, ensuring immediate attention and response. - Engagement Tools: Incorporate interactive elements like surveys, quizzes, and newsletters to foster employee involvement and gather valuable feedback. - Scheduling and Targeting: Customize communications for specific teams or individuals and schedule messages for optimal delivery times, ensuring relevance and impact. - Customizable Content: Enhance messages with images, videos, and branding elements to maintain alignment with company identity and increase engagement. - Real-Time Analytics and Reporting: Monitor communication performance through visual dashboards, providing actionable insights to optimize future messaging strategies. Primary Value and Solutions Provided: SnapComms addresses the challenge of information overload and disengagement in the workplace by delivering essential communications through multiple channels, ensuring messages are seen and acted upon. By bypassing cluttered email inboxes, it guarantees that critical information reaches employees promptly, enhancing operational efficiency and safety. The platform's interactive tools also promote a positive organizational culture by encouraging employee participation and feedback, leading to increased engagement and performance.

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Everbridge Reviews

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AH
Ahmed H.
06/30/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Our technical operations team reduced alert fatigue instantly

The on call scheduling calendar is automatically updated in real time with our on call rotations. Alerts are routed to the appropriate engineer for infrastructure alerts and do not alert team members who are not working. We're grateful for the customizable mobile application signal override that weaves through standard phone silencing rules when severe issues happen during major operations.
SW
Stephanie W.
06/30/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Reliable Alerts and Outstanding Support Team

I love the service team. They are so good and so responsive. I don't like having to call them, but usually it's for something I just need to be taught a little bit on, and it's one of the best teams. One time I configured new roles for different subsidiaries within our country and somehow did it incompletely, so I put in a ticket and they walked me through all the pieces I needed to add to make sure it was a complete role profile. Speed of response is really important, and I hear from them the same day, usually within minutes instead of multiple hours. They know what they're doing and they are technically excellent. They're also really willing to hear feedback. If there's something I'm asking for or want that they don't have, they volunteer immediately to get an enhancement request in, and then they keep me posted on it. It's just a really great two way conversation. The persistent ringtones and alerts have made it much more reliable, and the fact that it can function on Wi-Fi and cellular has made a huge difference. I value the alerts, the alert workflows, and messaging the most. The persistent alerts were a huge win, especially since people used to easily sleep through a single phone call, and people in not great cell areas would miss calls. The fact that it's an app and can function on either kind of connectivity, the persistent messaging, and that they can forward messages within the app instead of having to call somebody have all been really helpful. It integrates with the NICE CXone platform. Compared to the systems we used before, this is by far the best solution.
Don W.
DW
Don W.
06/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

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Phone:
+1.888.366.4911
HQ Location:
Vienna, VA

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@Everbridge

What is Everbridge?

xMatters combines with Everbridge Critical Event Management to power the industry’s most robust enterprise-wide platform to enable organizations to manage both digital threats, along with physical security, enabling the Fusion Center via a single pane of glass.

Details

Year Founded
2002