We use the software for employee performance tracking, training records, evaluations, and our Field Training Officer (FTO) program. Having these functions in one centralized system helps us stay organized and gives supervisors a clearer picture of employee progress and development

What I like best about Essential Personnel is the customer support and their commitment to understanding the El Paso Fire Department’s needs. Our customer success representative is the best we have worked with across the platforms our department uses. She responds quickly, follows through on questions, checks in consistently, and has even responded outside her regular work hours. Regular meetings keep communication open and projects moving. We also appreciate their honesty. The team clearly explains what the platform can and cannot do, which helps us set realistic expectations and make informed decisions. They welcome feedback, explore creative solutions, and customize features where possible to support our department’s processes. Essential Personnel has helped us modernize and streamline several processes, making our workflows more efficient. Their responsiveness, transparency, and willingness to work through challenges with us have made this a valuable partnership.

I love how customizable everything is. No matter what we’re looking for, EP will work with us to make it happen.