End Users: Ease of site navigation, UX experience is amazing - almost feels like a small branded microsite. I feel like you could use the site without any training, it's very intuitive! Great reporting to give external sales reps visibility to their sales. Internal Users: We are doing an upgrade from PlumRiver to Elastic Suite and UX it's self is 100X better. It's super easy to integrate, the team is amazing to work with. I love that there is an extensive self-serve knowledge base and support team at our finger tips. Not to mention very responsive internal contacts as well!

Ability to customize the go to market. Ability to improve direct communication with the customer base.

I am primarily using Elastic's collection tool. This tool is awesome and highly customizable. Elastic has a default template but you can also pay to create custom templates (for a reasonable fee). Not only does this GREATLY simplify the creation and accuracy of seasonal sales tools, but it also empowers reps to easily create assortments that are more curated to their individual needs. A very cool and powerful tool. I've also been very impressed with their customer support folk. Gina in particular has been an amazing resource. She is very communicative, knowledgable, and realistic in all requests. When we had a particularly messy ask, she was instrumental in making it happen. I am very grateful to work with her!