Dialpad

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4,996 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
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82
Ira Gwen A.
IA
Ira Gwen A.
Customer SupportSmall-Business (50 or fewer emp.)
11/12/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Responsive, Knowledgeable Dialpad Support That Keeps Operations Running Smoothly

What I appreciate most about Dialpad Support is its responsiveness and ease of communication. The support team is helpful, knowledgeable, and quick to address concerns. They make it easy to resolve issues and ensure minimal disruption to daily operations. Overall, the support experience is reliable and customer-focused.
Verified User
A
Mid-Market (51-1000 emp.)
2/5

The service offers good call quality and reliability, making it suitable for remote agents. However, the CRM integration is outdated and the promised fixes for features like the Powerdialer have been delayed.

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Summarized using AI
Verified User
U
Small-Business (50 or fewer emp.)
3/5

Dialpad is user-friendly and straightforward, making it easy for office staff to access messages efficiently. However, the transcription feature has multiple errors when reading messages, which can be problematic.

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About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com