Dialpad

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4,997 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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82
Verified User in Facilities Services
UF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Dialpad is user-friendly, reliable, and makes handling work calls easy and efficient.

What I like most about Dialpad is how convenient and reliable it is, especially when handling a high volume of calls throughout the day. I regularly use its calling features, call history, contact management, voicemail, and call recordings to manage my interactions with prospects and keep track of follow-ups. I also appreciate being able to quickly review previous calls and access contact information without having to switch between multiple platforms. These features help me stay organized, save time, and manage my daily calling tasks more efficiently. One unexpected benefit is being able to revisit call recordings when I need to verify details or recall important information from a conversation. Overall, Dialpad helps me maintain a smoother workflow and stay productive throughout my shift.
Rahul T.
RT
Rahul T.
Account ExecutiveSmall-Business (50 or fewer emp.)
10/31/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Flowless experience and loved the product features

Support response time is massively a game changer for dialpad. The audio quality is excellent.
SP
Sven P.
Small-Business (50 or fewer emp.)
10/30/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intelligent Customer Support Platform with Excellent Real-Time AI Insights

Dialpad Support has significantly improved our customer service operations. The real-time AI Agent Assist and live call transcriptions empower our support reps to solve customer queries much faster. The omnichannel capabilities, seamless call routing, and built-in sentiment analysis help us track customer satisfaction accurately while maintaining high resolution rates.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com