Dialpad

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4,997 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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82
Verified User in Higher Education
EH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

Easy to Set Up, but Support Is Hard to Reach

I love Dialpad Support, and the initial setup was very easy. I switched from Zendesk for a customer service-focused solution.
Arunprakash P .
A
Arunprakash P .
CEOSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Dialpad Support Helps Boost Leads and Customer Interactions

Dialpad supports is really supporting my team in the Business to increase my leads and helping my customers to solve the issue and doubts. Really helping in boosting business. Increasing the customer interaction
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
11/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

AI for Dialing

I love the live transcripts of a call that would be otherwise difficult to hear, I can see and read what they are saying in real time or even scroll to a point they mentioned earlier in the conversation to discuss it in real time with them.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com