Dialpad

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4,997 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Reviews

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Profile Name
Star Rating
3336
1255
258
66
82
Crystal B.
CB
Crystal B.
Mid-Market (51-1000 emp.)
11/05/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Dialpad is very user friendly!

It has a great layout and I love the text feature, as I work in a busy office so it allows me to communicate with my patients and keep the work flow going.
Verified User
U
Mid-Market (51-1000 emp.)
5/5

Dialpad excels in providing reliable call connectivity and audio quality, making it an essential tool for communication. The support team is consistently helpful and available for troubleshooting and training.

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Summarized using AI
Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Modern Customer Engagement and Support Platform

What I like best about Dialpad Support is the flexibility it gives our team to manage customer interactions efficiently throughout the day. Features such as intelligent call routing, round-robin call distribution, and easy break management help ensure workloads are balanced while maintaining a high level of customer service. This allows our team to respond to customer needs more dynamically and consistently, resulting in a better experience for both our employees and our customers.

About

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HQ Location:
San Ramon, California

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What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com