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Dialpad

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4,930 reviews
  • 6 profiles
  • 18 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Connect

4,214 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Support

712 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Surfboard WFM

3 reviews

Surfboard provides customer service teams with simpler, smarter and fairer planning tools so they can organise themselves to delight customers with quick response times without burning out their team.

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Dialpad

1 review

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Dialpad AI Meetings

0 reviews

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Dialpad AI Sales Center

0 reviews

Profile Name

Star Rating

3286
1239
256
65
81

Dialpad Reviews

Review Filters
Profile Name
Star Rating
3286
1239
256
65
81
Verified User in Financial Services
AF
Verified User in Financial Services
09/11/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Base product is reliable - huge price jump to unlock full feature set

Transcription, AI summaries, Salesforce connection are all great upgrades from our previous provider.
Sam W.
SW
Sam W.
09/11/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Consistent and Reliable Product

I can count on Dialpad to get customer questions to the right person and to give me the insights I need to improve experience and quality
Jonathan T.
JT
Jonathan T.
09/10/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Good product and great customer service!

The transcribing is very helpful when having long conversations with clients. Being able to go back and double check information or things the client asked so you dont miss important information.. Also the customer service of the company is great. They knew the product well and were able to talk us through any questions we had.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com