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Dialpad

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4,918 reviews
  • 5 profiles
  • 19 categories
Average star rating
4.4
Serving customers since
2011

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Dialpad Connect

4,206 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Support

709 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Surfboard WFM

3 reviews

Surfboard provides customer service teams with simpler, smarter and fairer planning tools so they can organise themselves to delight customers with quick response times without burning out their team.

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Dialpad AI Meetings

0 reviews

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Dialpad AI Sales Center

0 reviews

Profile Name

Star Rating

3278
1235
256
65
81

Dialpad Reviews

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Profile Name
Star Rating
3278
1235
256
65
81
RB
Roberto B.
07/15/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Texting Issues- Calling Works

The voip calling works fine. However, since opening the account- over six months- the text-messaging has never functioned properly. Note- this is on a 10 tdlc approved business line. And, with the default dialpad account settings (new account.) And, after dealing with customer support on multiple occasions. They were unable to fix the problem.
Bhargav G.
BG
Bhargav G.
07/15/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Good Support

The Dialpad Support team is friendly, professional, and willing to help. They take the time to understand our questions, and when an issue is escalated to the appropriate team, they work to find a resolution. We also appreciate the clear communication from support representatives and their willingness to follow up on our requests.
Bhargav G.
BG
Bhargav G.
07/15/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

The Best Phone Providers

The user interface is easy to use and straightforward to understand.

About

Contact

HQ Location:
San Ramon, California

Social

@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011
Website
Dialpad.com