CX Index™
12 reviews
- 1 profiles
- 3 categories
Average star rating
4.7
Serving customers since
2012
CX Index™ Reviews
TH
Tuukka H.
Head of CX Management at Visma AI Works OyA full-blown XM tool for capturing and analyzing feedback on multiple channels and platforms
A full-blown XM-tool beneficial to multitude of businesses. Holistic approach on XM-functionalities including surveys, social listening, social advocate, NLP, case management etc. Easy deployment and integrations to back-end systems. Update: The new CloudApp is even better with all the new features, as self-configurable surveys and dashboards.
DD
Dan D.
Great Team and super flexible tool
I enjoy working with the talented team at CX Index -- they actually deliver regardless of what crazy criteria or approach we want to take to deliver meaningful surveys to our clients under various scenarios.
AB
Alexander B.
VP Global Customer Care
Packed full of functionality that is carefully designed to help improve customer experience. The native Genesys Integration works really well. Great customer service from the customer success team.
About
What is CX Index™?
CX Index is a customer experience management platform that focuses on delivering comprehensive insights to enhance customer satisfaction and engagement. By leveraging real-time feedback and data analytics, the platform helps organizations understand and improve their customer interactions. CX Index offers tools for measuring key performance indicators such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT), enabling businesses to make informed decisions and optimize customer journeys.
Details
Year Founded
2012
Website
cxindex.com