Personally, I love that I have everything about my customers in one page, they call it 'Customer 360', which is indded the best way to describe it. I used to have 5 different systems I had to login and get information from: support tickets, revenue data, usage metrics, Sales notes, meeting minutes, and even contract data, that was very tiring. Now everything is there and I am no longer losing time.

I have been using several Customer Success Solutions in the past and can say with confidence that the experience I have with Custify is the best so far. We got onboarded quickly, with the help of a very competent team, as connecting all our systems was something we were a bit afraid before the start. Personally, I like the clean 360 view of my customers the most, as all data comes together here and I do not have to search anymore, which was very time consuming.

Our health scoring is not simple and requires us to do some calculations on our raw data, which we found Custify's calculated metrics very helpful. Without those, the health scoring would not be as exact, but now we finally solved this for good and don't have false positives or false negatives anymore. We also utilized Custify's AI agends on a daily base, which makes us much more efficient as a team.