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Crisp IM SARL

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200 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2015
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164
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Crisp IM SARL Reviews

Review Filters
Profile Name
Star Rating
164
20
4
3
9
Cristoffer P.
CP
Cristoffer P.
02/11/2026
Validated Reviewer
Verified Current User
Review source: Organic

Best live chat + shared inbox tool we’ve used for customer support

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole team to manage conversations in one place. The interface is clean, it works smoothly on both desktop and mobile, and it’s very easy to train staff on. It also helps us respond faster to customers, which is critical in the tourism industry where people expect quick answers before booking.
Jackson C.
JC
Jackson C.
01/29/2026
Validated Reviewer
Review source: Organic

Exceptional Support, Smooth Customer Interactions

I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us in the right direction to create an agent completely centered on support. The setup had a small learning curve, but the tools provided made it a seamless process.
Vincent G.
VG
Vincent G.
Co-founder @ Fincome | Data-driven performance tools
12/18/2025
Validated Reviewer
Review source: Organic
Translated Using AI

Very good support tool that evolves quickly!

I appreciate the responsiveness of the Crisp teams. As soon as I have a question, I write to them and they respond quickly. They are also attentive to user requests.

About

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HQ Location:
Nantes, FR

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What is Crisp IM SARL?

The best way to build meaningful customer experiences, on every touchpoint of the customer's lifecycle. Crisp allows you to interact with your new & existing customers, on any channel. From sales to customer support, Crisp is made to keep your workflow simple. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction leading to a global increase in revenue.

Details

Year Founded
2015
Website
crisp.chat