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Convin

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549 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2020
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Convin Reviews

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Profile Name
Star Rating
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81
15
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Diptanu D.
DD
Diptanu D.
01/30/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great experience with Convin.

After few learning Convin captured all the details of Communication of agent and it shows the correct convin Quality score.
Naresh C.
NC
Naresh C.
01/30/2025
Validated Reviewer
Verified Current User
Review source: Organic

It can generate multiple insights with respect to conversation and reports also.

In the audit dashboard, I get multiple metrices with respect to the manual audits perform on real time basis. Moreover it is very usefull for the agents to keep a track in one single go and get notified over every manual audit.
Pavan K.
PK
Pavan K.
01/29/2025
Validated Reviewer
Verified Current User
Review source: Organic

About

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HQ Location:
Bengaluru, IN

Social

@convin

What is Convin?

Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges.Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.

Details

Year Founded
2020
Website
convin.ai