Real-time analysis and automatic remediation of common faults/pinch points. We have nearly 9000 Citrix VDI on our estate and native tooling cannot provide the high and low level monitoring that we require. Having a central console with granular security makes administration simple and yet powerful. We can delegate control to the teams that need access to specific areas and can also create read-only views for non-admins.

ControlUp’s insights allows us to benchmark our farm, and provides meaningful historical usage MI in an easy to use GUI and web interface. ControlUp’s SolVE gives us the real-time view of the end-user experience, allowing for quick diagnosis when troubleshooting user and application issues. Throughout our engagement, ControlUp’s customer support teams have built a valued personalised relationship with our internal support teams and since the initial concept, integration and end-user training (via their Online Training Academy), ControlUp’s approach to our business relationship has been outstanding Tier-1. CU’s goal is to see the customer reach their ROI by ensuring product adoption, engagement and encourage the uptake of new feature enhancements, which ultimately helps us provide our support teams with valuable data and the information required to reduce ticket MTTR times. ControlUp’s innovative Advisory Board gives customers the ability to preview and prioritise pipeline enhancements enabling them to have a voice on how the product is developing and growing as a support solution.

ControlUp has many tools and is extremely valuable. The most important this to me is the EUC data collected for Citrix. I can also use this to prove that it's not Citrix. I can look at the user resources at the present time, I can look at the user's recourse in the past as well. I had this actually happen to me the other day. I had a user state Citrix was slow and not showing images correctly. I was able to use ControlUp to show that Citrix was not slow, and the issue was with the screen resolution. I was able to pinpoint the citrix graphic process was acting weird. This was due to a screen resolution on the person computer they were using. I would have found it without CU, But it would have taken me many hours to hunt this down, CU solved it in about 10 minutes for me. I am liking the new SOLVE product and this is my go-to a lot now. Another thing I like is the company cares about the products, They go out of their way to make sure you have what you need. I can share more on this if anyone is interested.