Having a one stop shop for all retailer activations is helpful, as well as their data visualization. These features help with optimization & finding efficiencies.Customer support is usually very efficient with handling feedback/tickets.

CommerceIQ is a great tool for monitoring Amazon 1P performance. The dashboard makes it easy to identify KPI changes so that we can quickly pivot to changing needs of the business. The plug-in extension for Amazon.com is very helpful, providing SKU level metrics for sales performance and fulfillment including ordered sales, on-hand inventory, pricing landscape, and conversion changes. The Customer Success team is incredibly supportive, they take time to understand the business and provide tailored insights for our market. They are always working on improving the platform and creating relevant reports.

CommerceIQ provides the most data on our Amazon business than I've ever used. I can provide quick answers to ad-hoc questions from my leadership, I can track every key eCommerce metric, and I can gain more insights to improve our sales on Amazon. CommerceIQ has also provided great tools and processes for disputing Amazon charges and shortage deductions. We also can monitor for defects with our product detail pages on Amazon. We can track PO Fill Rates and determine which products are impacting that KPI. CommerceIQ has been a great partner, making improvements and adding features from my feedback.