The support team is both fast and reliable, consistently providing quick turnaround times. They are also flexible and able to handle ad-hoc requests whenever needed.
EJ
Eric J.
Sales Manager, Marketing at Whirlpool Corporation / Indiana University MBA
I love how collaborative CommerceIQ is when it comes to both organizing and analyzing data. My partners at CIQ meet with me every couple of weeks to show me new ways of working, and when I bring them suggestions for product features that may not exist they often take those ideas and start working to bring them to life. The team's depth of expertise is always astonishing, and the tools they provide set me up remarkably well. I especially enjoy the fact that they give me data that isn't so easy to get directly from Amazon - like market insights and share data, which gives me an extremely comprehensive view of the competitive landscape. I've been so impressed with CIQ that I've become a life long advocate, and I consider myself extremely fortunate to have such a partner in managing what many would consider an incredibly complex and ever evolving business - that being business with Amazon. Without CIQ, I don't know that I'd be having as much success as I've enjoyed over the past year - in fact, I know I wouldn't! Hardly a day goes by that I don't find myself logging into CIQ to solve some kind of problem - whether it be a quick in and out, or an hours-long deep dive. Regardless, I take great comfort knowing CIQ is there for me whenever I need and to whatever extent.
Their account support is comprehensive, offering access to specialists for any situation or challenge you might face. Rather than limiting you to a single point of contact, they equip your business with all the necessary personnel and tools to help you succeed. I am in the portal daily reviewing sales and ads performances across many accounts in one place.
CommerceIQ is the pioneer in helping brands win on retail ecommerce channels such as Amazon, Walmart.com, Instacart and 900+ other retailers. Our unified platform applies machine learning and automation across marketing, supply chain, and sales operations to help brands gain market share profitably.