CommBox’s flexibility makes handling customer inquiries easy, smooth, and fast. The platform lets us serve our customers via WhatsApp. We can provide information directly from the knowledge base, send offers and accelerate purchase processes. CommBox makes customer service better than ever for our 170,000 customers – teachers, principals, and managers in the education industry. Our customer satisfaction is constantly increasing, helping us draw in more teachers to our union, and guarantee top-notch customer service.

CommBox allows us to provide travelers with a fully digitized experience on messaging channels like WhatsApp and Facebook Messenger. We use CommBox to answer travelers' inquiries manage bookings and provide the information they need before making a purchase, all from one interface. Plus, CommBox's automation enables us to be available 24/7 to customers who need us. We like the platform is flexible and fits our business needs.

In customer service, CommBox improves our ability to provide high-quality insurance services via WhatsApp, Facebook Messenger, and live chat, from one convenient interface. The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys. CommBox benefits us in a number of ways: High availability across digital channels - 30% of our calls shifted to digital communication Increased FCR score Improved CSAT Increased SLA Enhanced agent performance with deep analytics – 34% of our customer service agents shifted from phone to digital communication with CommBox We also use CommBox’s WhatsApp Campaigns tool to send promotional messages to our customers based on ready-to-use templates. In the operations department, CommBox provides us with a designated WhatsApp channel for document processing.