We love that CommBox unifies all our service channels into one interface. The platform allows us to provide our customers with more efficient service, and measure every aspect of our customer journey, CommBox’s bot responds to FAQs and solves a lot of our customers queries. The bot organizes our customer queries by topics, so our agents can solve it better and faster. We can also view our agents performance, and set goals to improve productivity and sales.

CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours. We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers. IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and completes the user authentication process. Once a user is authenticated, CommBox’s smart routing automatically routes the conversation to our live support team. Digital engagement: we connect call centers to WhatsApp through CommBox, allowing them to offer their services to end consumers. One example is Tel Hahomer Hospital, which uses CommBox through us to offer patients with medical services on WhatsApp.

At Quik Online supermarket, we use CommBox to provide our customers with a personalized shopping experience. By engaging with CommBox’s bot, customers can purchase products from our online supermarket and add them to their shopping cart. They can also share their shopping list via WhatsApp with their families. Our customer service teams are can manage all inquiries from CommBox’s inbox, improving productivity and the overall customer experience. This way we were able to increase our sales and revenue.